1. Compliance with Australian privacy laws
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We choose to adopt best-practice privacy standards to protect our technology consulting clients and website visitors.
2. Personal information we collect
We collect personal information that is reasonably necessary to provide our technology consulting services and operate our website.
- Identity information: full name.
- Contact information: business email address.
- Technical information: browser type, device information, and geographic location.
- Behavioural information: pages visited, time spent on our site, mouse movements, scrolling patterns, and links clicked.
3. How we collect personal information
We collect your information through lawful, fair, and transparent means.
- Direct interaction: when you fill out our contact form, subscribe to our insights newsletter, download an article or guide, or communicate with our consulting team.
- Automated analytics tools: as you navigate our website, we use the following third-party tools to automatically capture data about your visit:
- Google Analytics: to track website traffic and user demographics.
- HubSpot: to manage contact form, newsletter, and content-download submissions, understand how visitors use our site, and manage our client relationships. We use HubSpot for analytics and lead management, not marketing automation or ad retargeting.
- Microsoft Clarity: to capture visual session recordings, heatmaps, and analyse how you interact with our site.
4. Purpose of collection and use
We use your personal information to run our consulting business and improve your experience of our website.
- To respond to enquiries and schedule, prepare for, and deliver our technology consulting services.
- To send the insights, articles, or guides you've requested, and our newsletter, which you can unsubscribe from at any time.
- To analyse website performance and user behaviour so we can improve our content and layout.
- To manage our client and prospect relationships via our CRM system (HubSpot).
5. Disclosure and overseas data transfer
We do not sell, rent, or trade your personal information. We only share it with third parties who help us run our business.
- Third-party platforms: your data is processed by Google, HubSpot, and Microsoft in accordance with their respective privacy policies.
- Overseas disclosure: because these service providers operate globally, your information may be stored on secure cloud servers located outside Australia, primarily in the United States.
6. Data security and cookies
We take data security seriously and implement industry-standard protections.
- Security: we use secure encryption (SSL/TLS) for data transmission and enforce strict access controls on our internal systems.
- Cookies: our analytics tools use cookies to track user interactions. You can choose which categories of cookies to allow using the cookie banner or the "Cookie preferences" link in the site footer, or block or clear them at any time through your browser settings. Necessary cookies cannot be turned off, as the site cannot function without them.
| Category | Provider | Purpose |
|---|
| Necessary | Lumaris Consulting | Core site functionality, form submissions, remembering your cookie choice. |
| Analytics | Google Analytics, HubSpot, Microsoft Clarity | Understanding how visitors use the site, and managing contact form, newsletter, and content-download submissions. |
7. Your rights: access and correction
You have the right to review and update the personal information we hold about you.
- Access: you can request a copy of your personal data at any time.
- Correction: you can request immediate corrections if your information is inaccurate or out of date.
- Timeline: we will respond to any access or correction requests within 30 days.
8. Privacy complaints
If you have concerns about how we handle your data, please contact us directly.
- Please submit your complaint in writing to our email address below.
- We will investigate the matter thoroughly and respond within 30 days.
- If you feel we have not resolved your concern adequately, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Contact us
For any privacy enquiries, data requests, or complaints, please reach out to us: